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Useful information

Arrival from A-Z

Thank you for choosing hotel Santa Marina Beach for your holidays. The team and the management are wishing you a pleasant and memorable vacation.

 

ARRIVAL: To guarantee an intensive cleaning for your room the Check-in starts from 03.00 p.m. earliest

DEPARTURE: On the departure day please leave the room until 11.00. If you wish luggage service on your
departure day, please inform the reception one day in advance before departure. We kindly ask you to keep the balcony or entrance door when you leave the room

Bars: Our all-inclusive guests receive coffee and local drinks from the all-inclusive drinks’ menu and nuts. Our half-board guests choose their drinks from our a la carte catalog with extra charge.

Lobby Bar         06.00 p.m. – 00.30 a.m. All Inclusive Service 6.00 p.m. – 23.45p.m.

Beach-Bar         10.00 a.m. – 06.00 p.m., last orders until 05.00 p.m. Drinks, snacks and ice cream (Weather permitting)
*Coffee Time:  04.00 p.m. – 05.00 p.m. Coffee break with cake and biscuits.

Pool-Bar         10.00 a.m. – 05.30p.m. (Weather permitting)

*only for all-inclusive guests free of charge

BEACH: Swimming in the sea is only permitted in the presence of the lifeguard from 10.30 a.m. to 05.30 p.m. The instructions of the lifeguards on the beach must be followed and / or the flags indicating the conditions for safe swimming (yellow = swim with caution, red = danger, swimming is not allowed). For safety reasons, swimming in the pool or sea after eating food or consuming alcohol is not permitted.

BRACELETT: Upon arrival, you and your family will receive a bracelet which will serve as a room key and with which our employees will recognize you as an all-inclusive or half-board guest. This bracelet is your “passport” in all our All-Inclusive departments. You should not take it off before your departure, once it is cut off it is not valid anymore. This bracelet is anti-allergic and waterproof. Please note that on your departure day, your bracelet must be removed at the reception.

ENTERTAINMENT PROGRAM: At the pool you will find information boards with the daily activity program of the entertainment team and the evening entertainment. Kindly note that the entertainment program will be held exclusively in French language.

LOUNGERS & UMBRELLAS: Our hotel has a limited number of beach chairs and umbrellas around our pools. Quiet and shady places can also be found in our spacious park under the trees. If you would like to have a lounger there, please contact our pool staff at any time. Due to the legal requirements, it is imperative to maintain the minimum distance between the beds.

Pool: daily 10.00 a.m. – 05.30 p.m. For safety reasons, the pool can the used only during opening hours and in the presence of the lifeguard (10.30 a.m. – 05.30 p.m.). Parents are responsible for their children and should not be left unattended. The pool lifeguards’ instructions must be followed.

Our pool staff are required to clean the pool area and the beach in the time from 6.30-8.30 clock. For this to happen smoothly, we kindly ask you not to occupy our sun loungers by the pool or on the beach before 8.30am. The hotel rejects any responsibility for lost towels or private items.

To avoid injuries by broken glass in the pool areas, please only use the single-use cups from our bars for your drinks. As they are washable, please return them to our employees.

RESTAURANT:

„IRIDA“main restaurant:

Breakfast                       07.00 a.m. – 10.00 a.m.

Late breakfast              10.00 a.m. – 10.30 a.m.

Lunch                           12.30 p.m. – 02.30 p.m.

Dinner                           06.30 p.m. – 09.30 p.m.

At our buffet, our staff will put together a selection of the dishes you selected, self-service is not permitted. Please keep the minimum distance to the other guests. For legal reasons, guests from different rooms are not allowed to sit at one table unless they are family members.

GUESTS WITH HALF BOARD: Half board includes breakfast and dinner in the main restaurant. Drinks, additional meals and snacks will be charged.

We kindly ask for appropriate clothing for dinner in our restaurants.

Please always show your bracelet before ordering. All-inclusive guests can only order ONE drink at a time, each family member orders himself; a bulk order is not possible. All-inclusive guests offering drinks to half-board guests will be charged.

ROOM SERVICE: Due to the new regulations of the Greek government for your safety and the safety of our employees, a daily room cleaning is not allowed. Allowed is only upon request. In order to provide the best service to our guests, our hotel applies a 3rd day cleaning service, which means that every third day of your stay we will clean your room. If you wish this to happen more often, please contact the reception desk. Tel. (0) Reception

SPA & WELLNESS CENTER                    10.00 a.m. – 07.00 p.m.

Spa treatments and massages only after consultation with the staff of the “Aegeo” Spa.

Safety information:

Please familiarize yourself with the safety instructions on the back of your room door.

Further information on our measures against Covid_19 can be found on our website www.santamarinahotel.gr

In the event of an accident, the hotel assumes no responsibility for failure to comply with the above rules.